Refund & Return Policy – Sellient
At Sellient, we prioritize customer satisfaction and ensure a smooth and transparent shopping experience. This Refund & Return Policy outlines the terms under which customers can request returns, replacements, or refunds.
1. Eligibility for Return
Customers may request a return within 7 days of receiving the product, provided that one or more of the following conditions are met:
. The product arrives damaged, broken, dented, or defective.
. An incorrect product, color, size, or model has been delivered.
. The product is not functioning upon arrival (Dead on Arrival for electronics).
Note: An unedited unboxing video is mandatory as proof for any return request.

2. Conditions Where Returns Will Not Be Accepted
. Returns will not be accepted if:
. The product has been used or shows signs of usage.
. Original packaging, tags, or accessories are missing.
. There is a minor color difference caused by screen or lighting variations.
. The return request is due to a change of mind.

3. Refund Policy
Once the returned product is received and inspected, refunds will be processed as follows:
. Online Payments (Card/MFS): Refund will be issued within 5–7 business days.
. Cash on Delivery (COD): Refund will be provided via bKash/Nagad/Rocket within 3–5 business days.
Shipping charges are non-refundable, unless the return is due to an error on our side (wrong or defective product).

 

4. Replacement Policy
If the requested product is in stock, a replacement will be shipped within 1–3 business days after the returned item is received.
If the product is out of stock, a refund will be issued instead.

5. Required Proof for Return/Refund
To ensure fair processing, customers must provide:
. A complete unboxing video without cuts or edits
. Clear images showing damage or defects (if applicable)
. Order number and contact details

6. Processing Timeline
. Return approval: 24–48 hours
. Product pickup/collection: 2–4 days
. Refund or replacement completion: 3–7 days

7. Contact & Support
For return or refund requests, please contact us:
📩 Email: support@sellientshop.com
📱 Hotline: (+88017148412312)
💬 Messenger & WhatsApp Support: Available during business hours